Author: prasad

8×8 SMS APIs: Creating a Safe Passage for Secure Voucher Code Delivery and Gaming Top-ups for Coda Payments Coda Payments, a modern fintech based out of Singapore, provides payment, channel, and platform solutions to more than 300 game publishers, including Riot Games, Electronic Arts, Activision Blizzard, etc. Roadblocks In the past, Coda Payments primarily relied…

Revolutionise Your Customer Engagement with Communication APIs Stay ahead in the future of retail with communication APIs, designed to enhance your customer engagement and streamline your omnichannel strategy. As shopping behaviour evolves post-pandemic, maintaining an effective digital presence is more crucial than ever. 71% of customers shop in’micro moments’ making always-on customer engagement vital. Businesses…

Unlock the Power of Voice in Your Online Marketplace Enhance customer communication and streamline your engagement strategy with 8×8’s App-to-App Calling Voice SDK. As the online world becomes more crowded, offering real-time human responses is essential for customer satisfaction and retention. Key benefits of App-to-App Calling Keep users on your platform for longer with cost…

Let’s Get Phygital! The words “physical” and “digital” are combined to form the phrase “Phygital,” which denotes a new era in the retail sector. It’s a sustainable strategy to improve client experiences rather than just a catchphrase linked to the pandemic. Phygital: What is it? Physical Presence: Highlights the value of physical storefronts. Digital integration:…

Tell your brand story with live commerce Nowadays, a lot of shopping is done online. Although practical, it frequently lacks the sensory experience of in-store shopping. How can we make buying online just as pleasurable as going to the mall? Important Takeaways Human Interaction: 75% of shoppers worldwide say they would want to engage with…

How 8×8 SMS API supercharges eCommerce at King Power In order to improve its eCommerce operations, King Power, the biggest duty-free retailer in Thailand, set out on a radical digital transformation. This is where 8×8 SMS API came into its own. About King Power Leading Retailer: Thailand’s biggest duty-free store. Wide-ranging Presence: With branches at…

Delivering The Goods: What’s Next in Logistics The resilient logistics sector in Asia has emerged stronger than ever in the post-pandemic era. But what’s next, and how can logistics companies stay ahead of the curve? Free shipping, 24-hour shipping, fast-track shipping, and flexible pickup and drop-off points are no longer good-to-have but a must-have for…

The science of logistics for e-commerce platforms Consumer loyalty and retention hinge on several factors, including customer and delivery experiences. Discounts, offers, and periodic deals aren’t enough to retain customers anymore. Today, customers are looking for tailored communication, seamless support, and exceptional delivery experiences. Did you know? Around 85% of online shoppers will not order…

A cure for the communications conundrum in healthcare Time-consuming document management, misleading miscommunication, and compromised patient experiences. Sounds familiar? Patient-healthcare provider communication patterns have evolved rapidly since the pandemic. Here’s a rundown of what patients across Asia want: 61% of consumers in the healthcare space want a healthcare communication experience that matches their online retail…