Author: prasad

Self-Service or Human Assistance? Finding the Digital Banking Middle Ground Greetings from the Revolution in Digital Banking. The financial landscape is changing as a result of online banking. As the world becomes increasingly digitally oriented, our goal is to offer you cutting-edge technologies that simplify and increase accessibility to banking. Quick Growth: Between 2019 and…

Global SAP Landscape Migration for Enhanced Operational Efficiency and Cost Savings LTIMindtree prides itself on being a catalyst for innovation, and our latest case study echoes this commitment. Embark on a journey of transformation and efficiency as we uncover how we partnered with a global industry leader to architect SAP landscape migration that redefined operational…

The Power of SMS in the Banking and Finance Sector Financial institutions are implementing a mobile-first customer experience as smartphones become more and more ingrained in our daily lives. This uses SMS communications to fully engage customers, going beyond basic transactional alerts. This is corroborated by research from Gartner, which shows that SMS open rates…

Keeping Fintech Customers Engaged with 8×8 Communication APIs It isn’t a secret anymore that the fintech revolution is well and truly underway in Asia. The landscape is becoming increasingly competitive, with around 5,886 fintech companies (and growing) in the Asia-Pacific region. You need to stand out from the crowd and cater to evolving customer expectations.…

8×8 SMS APIs: Creating a Safe Passage for Secure Voucher Code Delivery and Gaming Top-ups for Coda Payments Coda Payments, a modern fintech based out of Singapore, provides payment, channel, and platform solutions to more than 300 game publishers, including Riot Games, Electronic Arts, Activision Blizzard, etc. Roadblocks In the past, Coda Payments primarily relied…

Revolutionise Your Customer Engagement with Communication APIs Stay ahead in the future of retail with communication APIs, designed to enhance your customer engagement and streamline your omnichannel strategy. As shopping behaviour evolves post-pandemic, maintaining an effective digital presence is more crucial than ever. 71% of customers shop in’micro moments’ making always-on customer engagement vital. Businesses…

Unlock the Power of Voice in Your Online Marketplace Enhance customer communication and streamline your engagement strategy with 8×8’s App-to-App Calling Voice SDK. As the online world becomes more crowded, offering real-time human responses is essential for customer satisfaction and retention. Key benefits of App-to-App Calling Keep users on your platform for longer with cost…

Let’s Get Phygital! The words “physical” and “digital” are combined to form the phrase “Phygital,” which denotes a new era in the retail sector. It’s a sustainable strategy to improve client experiences rather than just a catchphrase linked to the pandemic. Phygital: What is it? Physical Presence: Highlights the value of physical storefronts. Digital integration:…

Tell your brand story with live commerce Nowadays, a lot of shopping is done online. Although practical, it frequently lacks the sensory experience of in-store shopping. How can we make buying online just as pleasurable as going to the mall? Important Takeaways Human Interaction: 75% of shoppers worldwide say they would want to engage with…