The science of logistics for e-commerce platforms

Consumer loyalty and retention hinge on several factors, including customer and delivery experiences.


Discounts, offers, and periodic deals aren’t enough to retain customers anymore. Today, customers are looking for tailored communication, seamless support, and exceptional delivery experiences.

Did you know?


  • Around 85% of online shoppers will not order from an e-commerce store due to a poor delivery experience.
  • 98% of customers say that the delivery experience is important to trusting a brand and fostering brand loyalty.
  • Nearly 70% of customers will not purchase from an e-commerce brand store or brand again due to skewed and non-transparent communication.


Use communication APIs to streamline customer communication.


The combination of the right communication channels, last-mile delivery partners, and e-commerce stores is the key to delivering flawless customer experiences.


Harness the benefits of the communication API to make a difference.


  • Send event-based messages and bulk notifications.
  • Deliver 300 SMSes per second and reach customers even if they cannot access the internet.
  • Pave the way for two-way communication between customers and logistic partners with messaging apps; use a single API to access all major messaging apps.
  • enable customers and logistics partners to communicate with each other without revealing their personal information.

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8x8 - The science of logistics

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