Discover the 10 most significant CCaaS platforms based on two categories: current offering and strategy.

The Forrester Wave™: Contact Center as a Service (CCaaS), Q2 2025 is here and it's a must read for any business aiming to elevate customer experience.

The report recognises that Sprinklr is a best fit for digital-first brands and organizations seeking AI and automation to improve their customer service.

What you'll learn:

• The strengths and weaknesses of key vendors
• Market trends shaping the future of customer service
• Forrester's detailed evaluation criteria and methodology

Don’t miss this essential resource for CX leaders and IT decision-makers.