Kalix is a state-of-the-art, HIPAA-compliant practice management platform for nutritionists, healthcare consultants, dietitians, and other healthcare professionals. It helps stakeholders in the healthcare and telemedicine sectors digitalise their practices and minimise dependency on manual paperwork.

As a result, Kalix opted for Jitsi to provide secure and flexible video conferencing and chat.

Difficulty Faced by Kalix

• Kalix was using an open-source Jitsi video conferencing software which consumed a lot of developer time to fine-tune and maintain
• Sub-par technical support from the previous solution provider
• Kalix could not add additional features, including analytics to monitor and troubleshoot issues.

8×8 Jitsi as a Service to the Rescue

That’s not all!

• Kalix could easily measure churn rates.
• Real-time monitoring of customer browsers and data usage
• Kalix now saves 30 hours of developer time and around $1840 in overhead costs per month.