Driving Telecom Business Success in the Agentic AI Era

Telecom leaders are under pressure to deliver innovation, automation, and intelligence at scale. Agentic AI - built on generative AI - is unlocking unprecedented possibilities for autonomous workflows, fraud prevention, network optimization, and customer experience.


But here’s the catch: only 29% of telecom providers have sufficiently mature data strategies to support it.


In this new IDC InfoBrief, sponsored by Amdocs, learn how industry leaders are preparing their infrastructure to seize the full business value of AI - while reducing cost, risk, and operational complexity.


Key insights include:


  • Why mature data modernization improves customer satisfaction, revenue, and productivity
  • The five pillars of AI-ready data strategy: architecture, quality, operations, accessibility, and interoperability
  • What sets mature telecoms apart: 73% data access, 100% automated quality checks, and faster GenAI adoption
  • How agentic AI will transform service delivery and business models

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115108 - EMEA Amdocs IDC research Promotion CY 2025 Q3-105.2