Strategic Cost Reduction and Value Creation: Agentic AI in Your Contact Center

As you navigate the dual pressures of high operating costs and evolving customer expectations in the Benelux market, a strategic imperative is the transformation of your contact center from a cost center into a value center. Agentic AI offers a clear path to achieving this, moving beyond basic automation to deliver autonomous problem resolution and proactive customer engagement. This next-generation AI is a critical enabler for balancing cost-effectiveness with exceptional, multilingual service.

Strategic Bullet Points:

• Forecasted 30% reduction in operational costs from agentic AI by 2029.
• Reduces the cost per customer call to less than 10% of a human-handled call.
• Enables $24/7$ support availability, eliminating the need for costly after-hours staffing.
• Predictive AI can proactively reduce inbound call volumes by 25% by addressing issues early.
• Can reduce overall staffing needs by 40-50% while handling 20-30% more calls.
• Agentic AI autonomously manages processes like order placement, cancellation, and product returns.

Adopting agentic AI is a move towards future-proofing your customer service operation. It facilitates continuous improvement by collecting and analyzing customer interaction data to refine self-service experiences. This technology not only ensures a projected 30% reduction in operational expenses by 2029 but also allows your highly trained human agents to focus solely on complex, high-value cases. We would welcome the opportunity to discuss a tailored strategy for unlocking these efficiencies and competitive advantages for your organization.