Turn IT Support Into a Scalable, Empathetic Business Enabler with Human-Centric AI Service Desk

Today's customers demand fast, intuitive support, a requirement that traditional, reactive, and costly IT service desks struggle to meet. LTIMindtree’s human-centric AI service desk solution is designed to overcome these challenges by combining generative AI, automation, and empathetic design to fundamentally reimagine support experiences. This shift enables enterprises to move beyond simple ticket resolution to strategic experience delivery, significantly boosting user satisfaction, efficiency, and overall business responsiveness from the outset.

Key Outcomes for the Executive:

• Reduce ticket volume by up to 30% with intelligent automation.
• Resolve over 50% of tickets through user self-service.
• Cut operational costs by up to 40%.
• Improve user experience scores by 30%.
• Deliver a human-first approach to intelligent IT support, ensuring empathy in complex scenarios.
• Proven model trusted by global manufacturers and Fortune 200 firms with measurable outcomes.

LTIMindtree provides deep expertise in digital workplace transformation, consistently delivering a human-first approach to intelligent IT support. Our AI-powered model, trusted by major global firms, has been demonstrated to reduce end-user issues by up to 15% in year one, resulting in outcomes like 94% CSAT, shorter wait times, and faster resolution, all without compromising enterprise scale or governance. We are powered by over 84,000 talented professionals across 40+ countries, solving complex business challenges and delivering transformation at scale.